Sector Update | 5 June 2025
Consumer
Technology
Our recent updates
Productivity gains and Indian IT – What is the value at risk?
Among generative AI's many use cases, its potential to disrupt the Software Development
Life Cycle (SDLC) stands out as the most immediate and tangible. While the debate rages
on around the revenue accretive potential of GenAI, it is clear that organizations are
already seeing clearly quantifiable productivity benefits in one area: SDLC or Application
Development and Maintenance (ADM), which accounts for 35-45% of the IT service
industry's revenues.
We took a two pronged approach to estimate the time savings delivered by tools such as
GitHub Copilot. First, we did some digging into the research available so far
rather than
relying on anecdotal evidence, there is now concrete research that documents time
savings across various IT services tasks (as listed in the appendix on page 8). We have also
been picking the brains of industry experts (we recently invited Mr. Saurabh Gupta from
HFSResearch for a fire-side chat on the same topic). Our key findings: 1) Across various
stages of the SDLC, there is a 10-50% productivity gain from GenAI tools, 2) The upper-end
of these estimates assumes enterprise-wide scale-up of Agentic AI.
Key takeaways from the report: For most IT companies, ADM accounts for 30-40% of total
revenue. Our research suggests a ~40% productivity gain from enterprise-wide
implementation of GenAI Copilot, putting ~10-15% of IT services revenues at risk.
Key components of SDLC and the impact of GenAI on each of them
We have broken down the SDLC into six operational buckets, each representing
a different share of the total engineering effort within ADM.
Low-level coding/routine feature work (20% of ADM):
GenAI tools like Copilot
drive ~55% efficiency in repetitive coding tasks, translating to ~11% of total
ADM hours saved.
Code review & test writing (20% of ADM):
Automated suggestions and AI-
generated test cases reduce effort by ~40%, resulting in an overall time saving of
8%.
Debugging & incident response (28% of ADM):
AI-driven root cause analysis
and auto-remediation enable ~35% savings, cutting ~9.8% of the total
engineering hours.
Security fixes (15% of ADM):
Copilot Autofix reduces remediation time by ~50%,
saving ~7.5% of ADM effort.
Documentation & deployment (17% of ADM):
AI-generated documentation and
scripted release pipelines deliver ~50% blended savings, accounting for ~8% of
total hours.
This totals 44% of ADM hours that are potentially automatable in the near term.
Since ADM accounts for ~30% of total IT services revenue, the revenue at risk from
GenAI-driven productivity shifts is ~12-13%.
Abhishek Pathak - Research Analyst
(Abhishek.Pathak@MotilalOswal.com)
Research analyst: Keval Bhagat
(Keval.Bhagat@MotilalOswal.com)
|
Tushar Dhonde
(
Tushar.Dhonde@MotilalOswal.com
)
Investors are advised to refer through important disclosures made at the last page of the Research Report.
Motilal Oswal research is available on www.motilaloswal.com/Institutional-Equities, Bloomberg, Thomson Reuters, Factset and S&P Capital.
 Motilal Oswal Financial Services
Technology
Is this real? Yes—assuming Agentic AI is real
Our evidence stack for these figures includes research papers, GitHub product
demos, and public rollouts of GitHub Copilots to date (sources are mentioned
below).
However, these numbers assume an almost utopian rollout of Agentic
AI across enterprises—and herein lies the catch.
AI agents can perform tasks autonomously and are capable of project-level
orchestration; however, their implementation will require enterprises to
transform their IT stack.
This presents a chicken-and-egg situation—clients are reluctant to modernize
their tech stacks as they continue to cope with macro uncertainty, which may
result in a slower pace of change.
That said, we echo the views of Mr. Gupta (summary of our interaction below):
there is only so much cost saving in labour arbitrage and off shoring now, and
the industry needs to enter a new "S curve" of efficiency gains.
The 2018-21 digital vs. legacy revenue divergence offers some insight into
today's GenAI-led transition. As shown in Exhibits 2-4, digital revenues for TCS,
Infosys, and HCL surged—rising as high as 57% YoY for TCS—while core (legacy)
revenues remained flat or declined.
In the current GenAI phase, we're seeing early signs of a similar
nature:
ADM
and core IT services are facing productivity and pricing pressures,
however the
revenue uplift from scaled GenAI programs is still to materialize.
This is
exerting pressure on top-line growth, especially for large-cap companies. For
Indian IT firms, the key is whether they can again bridge this value shift— by
scaling GenAI from pilots to production.
Parallels between the ‘digital’ vs ‘legacy’ divide in 2018-21
Key takeaways from our conversation with Mr. Saurabh Gupta (President,
Research and Advisory Services, HFS Research)
The industry is entering a new S-curve of productivity, with GenAI—particularly
Agentic AI—driving faster-than-expected gains across development, testing, and
maintenance.
While legacy models of offshoring and rate card-based FTEs continue to
dominate, their limitations are becoming increasingly apparent. Enterprise-wide
tech debts—including data debt, process debt, and skill debt—pose significant
roadblocks that must be addressed to successfully scale GenAI.
GenAI adoption faces bottlenecks from outdated procurement practices, weak
process maturity, and an underprepared talent ecosystem, despite evidence of
30%+ productivity gains in in-house use cases.
SDLC is a major impact zone, along with cybersecurity and commoditized BPO
tasks. Market dynamics are shifting rapidly, with competition intensifying from
startups and SaaS players; consulting firms crowding in; and traditional IT
vendors needing to rethink their delivery models, pricing strategies, and IP-led
differentiation.
While GenAI delivers the best performance in modern stacks like Java and C++,
significant challenges persist in complex legacy systems. The real opportunity
lies not in efficiency alone, but in building new value streams—requiring deep
production-grade capabilities, vertical specialization, and partner ecosystems to
scale AI meaningfully.
2
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Key components of SDLC and the impact of GenAI on
each of them
We have broken down the SDLC into six operational buckets, each representing a
different share of total engineering effort within ADM. These buckets reflect how
time is actually spent across delivery teams and serve as the basis for estimating
GenAI-driven efficiency gains:
Low-level coding / routine feature work:
GenAI tools like Copilot drive ~55% efficiency in repetitive coding tasks,
translating to ~11% of total ADM hours saved.
Code review & test writing:
Automated suggestions and AI-generated test cases reduce effort by ~40%,
resulting in an overall time saving of 8%.
Debugging & incident response:
AI-driven root cause analysis and auto-remediation enable ~35% savings, cutting
~9.8% of total engineering hours.
Security fixes
:
Copilot Autofix reduces remediation time by ~50%, saving ~7.5% of ADM effort.
Documentation & deployment
:
AI-generated documentation and scripted release pipelines deliver ~50%
blended savings, accounting for ~8% of total hours.
This totals 44% of ADM hours that are potentially automatable in the near term.
Since ADM accounts for ~30% of total IT services revenue, the revenue at risk from
GenAI-driven productivity shifts is ~12-13%.
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Exhibit 1:
GenAI could automate ~43% of ADM hours, putting ~13% of overall IT services’ value at risk
Source: Industry, MOFSL
Research referred to for the gains mentioned above:
1. Generative AI and Security Operations Center Productivity: Evidence from Live
Operations (Microsoft Security blog, 2025)
2. Copilot autofix announcement:
https://github.blog/news-insights/product-
news/secure-code-more-than-three-times-faster-with-copilot-autofix/
3. Security Copilot: Evidence of Productivity Gains in Live Operations (Microsoft
Security blog, Nov 2024)
4.
Is Github Copilot worth it? Here is what the data says - Faros + Github study,
May 17, 2024
5. The Impact of AI on Developer Productivity: Evidence from GitHub Copilot
(2023, Sida Peng, Eirini Kalliamvakou, Peter Cihon, Mert Demirer)
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Parallels between the ‘digital’ vs ‘legacy’ divide in 2018-21
The 2018-21 digital vs. legacy revenue divergence offers some insight into
today's GenAI-led transition. As shown in Exhibits 2-4, digital revenues for TCS,
Infosys, and HCL surged—rising as high as 57% YoY for TCS—while core (legacy)
revenues remained flat or declined.
In the current GenAI phase, we are seeing early signs of a similar nature: ADM
and core IT services are facing productivity and pricing pressure, however the
revenue uplift from scaled GenAI programs is still to materialize. This is exerting
pressure on top-line growth, especially for large-cap companies. For Indian IT
firms, the key is whether they can again bridge this value shift— by scaling
GenAI from pilots to production.
Exhibit 2: TCS’s digital revenues accelerated in pre-COVID years as enterprises prioritized transformation
TCS (YoY, %)
57%
46%
Digital Revenue
49%
41%
Core Revenue
40%
25%
2%
-1%
-2%
-2%
-2%
-2%
1QFY19
2QFY19
3QFY19
4QFY19
1QFY20
2QFY20
Source: MOFSL, Company
Exhibit 3: Infosys’s core business faced revenue pressure during the same period, as digital adoption cannibalized legacy
services
INFO (YoY, %)
38%
Digital Revenue
39%
40%
30%
24%
27%
Core Revenue
27%
32%
31%
36%
34%
39%
0%
-1%
0%
-1%
-1%
-2%
-6%
-8%
-14%
1QFY21
-12%
-9%
-6%
1QFY19
2QFY19
3QFY19
4QFY19
1QFY20
2QFY20
3QFY20
4QFY20
2QFY21
3QFY21
4QFY21
Source: MOFSL, Company
Exhibit 4: HCLT followed a similar trend, with the surge in digital revenues weighing on legacy services
HCLT (YoY, %)
39%
35%
23%
13%
11%
15%
14%
1%
7%
-8%
1QFY20
2QFY20
3QFY20
4QFY20
1QFY21
Source: MOFSL, Company
Digital Revenue
Core Revenue
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Appendix
This section provides a comprehensive overview of the key infographics and
reference sources that were utilized in the preparation of this report.
Exhibit 5: Early results from the ‘Copilot Autofix’
a beta feature built on AI agents
showed 3x faster fixes than manual
efforts, while code scanning helped detect vulnerabilities, thereby improving efficiency and delivering better security
outcomes
Source: GitHub blog: “Found means fixed: Secure code more than three times faster with Copilot Autofix”
,
21 January 2025
Exhibit 6: Estimated productivity gains from the adoption of Generative AI
Source: Security Copilot
Evidence of Productivity Gains in Live Operations (Microsoft Security, Mar’25)
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Exhibit 7: GitHub Copilot was generating more Pull Requests (PRs)
i.e., submitting more changes or contributions to the
codebase
suggesting greater productivity
Source: Faros.ai Blog: “Is GitHub Copilot Worth It? Real-world Data Reveals the Answer”, 17
th
May, 2024
Exhibit 8: Lead time to production decreases ~55% for PRs generated by GitHub Copilot, with most savings generated in the
development and code review stages
Source: Faros.ai Blog: “Is GitHub Copilot Worth It? Real-world Data Reveals the Answer”, 17
th
May, 2024
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Key takeaways from our conversation with Mr. Saurabh Gupta (President of
Research and Advisory Services, HFS Research)
We hosted an expert session with Mr. Saurabh Gupta, President of Research and
Advisory Services at HFS Research, to understand Gen AI driven productivity gains
to Indian IT companies and its broader impact. Below are the detailed key
takeaways:
The industry is entering a new S-curve of productivity, with GenAI—particularly
Agentic AI—driving faster-than-expected gains across development, testing, and
maintenance.
Large enterprises are encountering the law of diminishing returns. The limits of
offshoring have been reached, and jumping into a new "S-curve" of value
creation is increasing.
Agentic AI, with its autonomous capabilities, holds greater promise to drive
meaningful impact.
Most enterprises continue to operate with outdated procurement models
such
as buying services based on FTEs and rate cards. New tools are often deployed
using the old playbook, with 80 percent of services still driven by FTE-based
models. To fully realize the potential of GenAI, new delivery models are
required.
External pressures, such as tariffs, have added urgency, prompting enterprises
to invest in AI as a means to absorb the shocks. Enterprise-wide tech debts—
including data debt, process debt, and skill debt—present significant roadblocks
that must be addressed to scale GenAI.
GenAI adoption faces bottlenecks from outdated procurement practices, weak
process maturity, and an underprepared talent ecosystem, despite evidence of
30%+ productivity gains in in-house use cases.
SDLC is a major impact zone, along with cybersecurity and commoditized BPO
tasks.
The competitive landscape has now leveled, not only between large and mid-
tier IT players but also between traditional Indian IT companies and emerging
startups.
Consulting firms (like KPMG/PwC) and software/tech providers (like Salesforce)
are entering the space.
Market dynamics are shifting rapidly, with competition intensifying from
startups and SaaS players; consulting firms crowding in; and traditional IT
vendors needing to rethink their delivery models, pricing strategies, and IP-led
differentiation.
Most IT firms now offer GenAI implementation services; however, the true
differentiator lies in the ability to scale these solutions and deploy them into
production. Much of the IT industry remains focused on maintenance rather
than transformation, with the DNA of organizations not inherently geared
toward innovation.
Partner ecosystems are becoming a hygiene factor. Vendors will need to align
with hyperscalers like Nvidia and Salesforce as a minimum requirement, but
true differentiation will arise from vertical-specific partnerships and IP.
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Agentic AI could absorb much of the gains from GenAI when implemented at the
production level. The key is not only to automate for productivity/efficiency but
also to create new value streams.
While GenAI delivers the best performance in modern stacks like Java and C++,
significant challenges persist in complex legacy systems. The true opportunity
lies not in efficiency alone, but in building new value streams—requiring deep
production-grade capabilities, vertical specialization, and partner ecosystems to
scale AI meaningfully.
Investment in securities market are subject to market risks. Read all the related documents carefully before investing.
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NOTES
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