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COMPLAINT REDRESSAL ESCALATION MATRIX

  • In case concerns not addressed, you may escalate it to Next Level as per below matrix. Please quote your Email Interaction No. while raising your complaint to the subsequent level.
    • Details ofContact PersonAddressContact No.Email Id Working hours
    Customer careMs. Hemangi DatePalm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064022 40548000 / 022 67490600 query@motilaloswal.comAll trading days 09:00 AM to 06:00 PM
    Head of Customer careMs. Kumud Upadhyay Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064022 40548082servicehead@motilaloswal.comAll trading days 09:00 AM to 06:00 PM
    Compliance OfficerMr. Neeraj AgarwalPalm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064022 40548085na@motilaloswal.comAll trading days 09:00 AM to 06:00 PM
    CEOMr. Ajay MenonPalm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064022 40548083am@motilaloswal.comAll trading days 09:00 AM to 06:00 PM

    In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:

  • SEBI at https://scores.gov.in/scores/Welcome.html
  • NSE at https://investorhelpline.nseindia.com/NICEPLUS/
  • BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
  • NCDEX at https://ncdex.com/investor_complaint
  • MCX at https://www.mcxindia.com/Investor-Services
  • CDSL at https://www.cdslindia.com/Footer/grievances.aspx

    • Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

  • Dedicated helpline & Email Id for reporting of cyber incidents by Investors
    • Helpline Number for Cyber AttacksEmail Id for reporting of Cyber Attacks
    022 67490600 Infosec@motilaloswal.com

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    Investor Alert :
    1) KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (Broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
    2) For Stock Broking Transaction 'Prevent unauthorised transactions in your account --> Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day...Issued in the interest of Investors.
    3) For Depository Transaction 'Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL/NSDL on the same day...Issued in the interest of investors.
    4) No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.
    5) Investors should be cautious on unsolicited emails and SMS advising to buy, sell or hold securities and trade only on the basis of informed decision. Investors are advised to invest after conducting appropriate analysis of respective companies and not to blindly follow unfounded rumours, tips etc. Further, you are also requested to share your knowledge or evidence of systemic wrongdoing, potential frauds or unethical behaviour through the anonymous portal facility provided on BSE & NSE website.
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    BSENSESEBIInvestor RelationsDisclaimerCookie PolicyPrivacy PolicyGDPR Privacy Policy

    Motilal Oswal Financial Services Limited. (MOFSL) Member of NSE, BSE, MCX, NCDEX - CIN no.: L67190MH2005PLC153397
    Registered Office Address: Motilal Oswal Tower, Rahimtullah Sayani Road, Opposite Parel ST Depot, Prabhadevi, Mumbai-400025; Tel No.: 022 - 71934200 / 71934263;Website www.motilaloswal.com. Correspondence Office Address: Palm Spring Centre, 2nd Floor, Palm Court Complex, New Link Road, Malad (West), Mumbai- 400 064. Tel No: 022 7188 1000. Registration Nos.: Motilal Oswal Financial Services Ltd. (MOFSL)*: INZ000158836 (BSE/NSE/MCX/NCDEX);CDSL and NSDL: IN-DP-16-2015; Research Analyst: INH000000412. AMFI: ARN 146822;Insurance Corporate Agent: CA0579 .Motilal Oswal Asset Management Company Ltd. (MOAMC): PMS (Registration No.: INP000000670); PMS and Mutual Funds are offered through MOAMC which is group company of MOFSL. Motilal Oswal Wealth Management Ltd. (MOWML): PMS (Registration No.: INP000004409) is offered through MOWML, which is a group company of MOFSL. Motilal Oswal Financial Services Ltd. is a distributor of Mutual Funds, PMS, Fixed Deposit, Bond, NCDs, Insurance Products, Investment advisor and IPOs.etc. *Real Estate is offered through Motilal Oswal Real Estate Investment Advisors II Pvt. Ltd. which is a group company of MOFSL. *Private Equity is offered through Motilal Oswal Private Equity Investment Advisors Pvt. Ltd which is a group company of MOFSL. *Research & Advisory services is backed by proper research. Please read the Risk Disclosure Document prescribed by the Stock Exchanges carefully before investing. There is no assurance or guarantee of the returns. #Such representations are not indicative of future results. Investment in securities market are subject to market risk, read all the related documents carefully before investing.
    Details of Compliance Officer: Name: Neeraj Agarwal, Email ID: na@motilaloswal.com, Contact No.:022-40548085.
    Customer having any query/feedback/ clarification may write to query@motilaloswal.com. In case of grievances for any of the services rendered by Motilal Oswal Financial Services Limited (MOFSL) write to grievances@motilaloswal.com, for DP to dpgrievances@motilaloswal.com


    Motilal Oswal Commodities Broker Pvt. Ltd. - Member of MCX, NCDEX - CIN U65990MH1991PTC060928

    Regd office : Motilal Oswal Tower , Rahimtullah Sayani Road , Opposite Parel ST Depot , Prabhadevi, Mumbai -400025; Tel No.:022 3980 4263. Correspondence Address: Palm Spring Centre, 2nd Floor, Palm Court Complex, New Link Road, Malad (West), Mumbai- 400 064. Tel No: 022 -3080 1000. Registration Numbers: MCX 29500, NCDEX -NCDEX-CO-04-00114. FMC Unique membership code : MCX : MCX/TCM/CORP/0725, NCDEX: NCDEX/TCM/CORP/0033. Website: www.motilaloswal.com Investment in Commodities is subject to market risk and there is no assurance or guarantee of the returns. Please read the Risks Disclosure Document and Do's & Don'ts prescribed by the commodity Exchanges carefully before investing. Details of Compliance Officer: Name: Ms Sharmilee Chitale, Email ID: sc@motilaloswal.com, Contact No.:022-38281085.
    Customer having any query/feedback/ clarification may write to query@motilaloswal.com. In case of grievances for Commodity Broking write to commoditygrievances@motilaloswal.com

    “Attention Investors
    1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
    2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
    3. Pay 20% upfront margin of the transaction value to trade in cash market segment.
    4. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 and BSE vide notice no. 20200731-7 dated July 31, 2020 and 20200831-45 dated August 31, 2020 dated August 31, 2020 and other guidelines issued from time to time in this regard
    5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

    .......... Issued in the interest of Investors"

    IMPORTANT MESSAGE
    This is to inform that, many instances were reported by general public where fraudsters are cheating general public by misusing our brand name Motilal Oswal. The fraudsters are luring the general public to transfer them money by falsely committing attractive brokerage / investment schemes of share market and/or Mutual Funds and/or personal loan facilities. Though we have filed complaint with police for the safety of your money we request you to not fall prey to such fraudsters. You can check about our products and services by visiting our website www.motilaloswal.com. You can also write to us at query@motilaloswal.com, to know more about products and services.

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