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Grievance Redressal/ Escalation Matrix
Broking & DP
Research Analyst
Details of Designation
Contact Person Name
Address
Contact No.
Email Id
Working hours
Customer care
Ms. Hemangi Date
Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064
All trading days 09:00 AM to 06:00 PM
Head of Customer care
Ms. Kumud Upadhyay
Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064
All trading days 09:00 AM to 06:00 PM
Compliance Officer
Mr. Neeraj Agarwal
Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064
All trading days 09:00 AM to 06:00 PM
CEO
Mr. Ajay Menon
Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064
All trading days 09:00 AM to 06:00 PM
Principal Officer
Mr. Siddhartha Khemka
Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064
All trading days 09:00 AM to 06:00 PM
Details of Designation
Contact Person Name
Address
Contact No.
Email Id
Working hours
Customer care
Ms. Hemangi Date
Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064
All trading days 09:00 AM to 06:00 PM
Head of Customer care
Ms. Kumud Upadhyay
Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064
All trading days 09:00 AM to 06:00 PM
Compliance Officer
Mr. Neeraj Agarwal
Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064
All trading days 09:00 AM to 06:00 PM
CEO
Mr. Ajay Menon
Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064
All trading days 09:00 AM to 06:00 PM
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:
SEBI
https://scores.sebi.gov.in/
NSE
https://investorhelpline.nseindia.com/NICEPLUS/
BSE
https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
NCDEX
https://ncdex.com/investor_complaint
MCX
https://www.mcxindia.com/Investor-Services
CDSL
https://www.cdslindia.com/Footer/grievances.aspx
ODR
https://smartodr.in/login
NSDL
https://investor.nsdl.com/portal/en/home
Dedicated helpline & Email Id for reporting of cyber incidents by Investors
Helpline Number for Cyber Attacks
Email Id for reporting of Cyber Attacks
Complaint Handling and Grievance Redressal (MO Alternative IFSC Private Limited)
Clients of various Funds managed by MO Alternative IFSC Private Limited, GIFT City, Gandhinagar may please refer to the Policy on Complaint Handling and Grievance Redressal and below mentioned Escalation Matrix for Grievance Redressal.
Role
Contact Person Name
Address
Contact No.
Email Id
Working hours
Complaint Redressal Officer
Mr. Jigar Gadesha
Unit No 635, 6th Floor, Hiranandani Signature Building, 13B, Zone 1, GIFT SEZ, GIFT City, Gandhinagar, Gujarat, PIN - 382355, India
+91 8655799853
giftsez.compliance@motilaloswal.com / IR.MOAlts@motilaloswal.com
Monday to Friday 09:30 AM to 06:30 PM (IST)
Complaint Redressal Appellate Officer
Mr. Shubham Jain
Unit No 635, 6th Floor, Hiranandani Signature Building, 13B, Zone 1, GIFT SEZ, GIFT City, Gandhinagar, Gujarat, PIN - 382355, India
+91 9424819522
shubham.jain@motilaloswal.com
Monday to Friday 09:30 AM to 06:30 PM (IST)