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Most Frequently Asked Questions

 2,500+ offices, find the one nearest to you!

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Customer Branch
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HQ Address
Borivali - Aura Biplex Complex
Unit 9 & 10 (UB, Ground & 1st Floor), Aura Biplex Complex, Next to Kalyan Jewellers, Shastri Nagar, S V Road, Borivali (W). Mumbai 400092
Get Directions
8655940606
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Malad-Interface
602, 6th Floor, Interface 11, Mind Space, New Link Road, Malad (W). Mumbai 400064
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7506376822
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Malad-Interface 7
Part 1st Floor, Interface Building No.7, Off Malad Link Road, Malad (W), Mumbai - 400064, Maharashtra
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022 40548000
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Mulund- 501
5th floor,501, Flora Point, Near Mulund Collage Of Commerce, Above Shubham Hotel, Jn. Of S. N. Road, Mulund West -Mumbai -400080
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02225920314
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Complaint Redressal Escalation Matrix (Broking & DP)

Details of Designation Contact Person Name Address Contact No. Email Id Working hours
Customer care Ms. Hemangi Date Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064 022 40548000 / 022 67490600 query@motilaloswal.com All trading days 09:00 AM to 06:00 PM
Head of
Customer care		 Ms. Kumud
Upadhyay		 Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064 022 40548082 servicehead@motilaloswal.com All trading days 09:00 AM to 06:00 PM
Compliance Officer Mr. Neeraj
Agarwal		 Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064 022 40548085 na@motilaloswal.com All trading days 09:00 AM to 06:00 PM
CEO Mr. Ajay Menon Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064 022 40548083 am@motilaloswal.com All trading days 09:00 AM to 06:00 PM

In absence of a response/complaint not addressed to your satisfaction,
you may lodge a complaint with:

SEBI
NSE
BSE
NCDEX
MCX
CDSL
ODR 
NSDL

Grievance Redressal/ Escalation Matrix (Research Analyst)

Details of Designation Contact Person Name Address Contact No. Email Id Working hours
Customer care Ms. Hemangi Date Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064 022 40548000 / 022 67490600  query@motilaloswal.com All trading days 09:00 AM to 06:00 PM
Head of
Customer care		 Ms. Kumud
Upadhyay		 Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064 022 40548082 servicehead@motilaloswal.com All trading days 09:00 AM to 06:00 PM
Compliance Officer Mr. Neeraj
Agarwal		 Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064 022 40548085 na@motilaloswal.com All trading days 09:00 AM to 06:00 PM
CEO Mr. Ajay Menon Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064 022 40548083 am@motilaloswal.com All trading days 09:00 AM to 06:00 PM
Principal Officer Mr. Siddhartha Khemka Palm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064 022 50362452 siddhartha.khemka@motilaloswal.com All trading days 09:00 AM to 06:00 PM

Please quote your Service Ticket/Complaint Ref No. while raising your complaint
at SEBI SCORES/Exchange portal.

Dedicated helpline & Email Id for reporting of cyber incidents by Investors
Helpline Number for Cyber Attacks
022 67490600
Email Id for reporting of Cyber Attacks
Infosec@motilaloswal.com
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