13 Feb 2026 | 3 Mins Read
RBI Introduces New Rules to Prevent 7 PM Recovery Agent Calls
Flipitmoney
The RBI has revised its debt recovery framework, mandating lenders to adopt formal policies for recovery agents. It defines “harsh practices,” requires agent certification, limits calls to 8 am–7 pm, and mandates receipts for collections. Banks must also ensure grievance redressal systems and safeguard borrower privacy.