Financials Deep
2014
25 September
Dive
Sector Update
Financials
Taking a deep dive into financial services
15 experts share business insights
We hosted eminent speakers from various financial institutions to share views on their
businesses and industry trends. We had around 15 business heads from banks, NBFCs, an
insurance company, and an asset restructuring company (ARC). We present our key
takeaways.
Retail business to remain key growth engine; auto financing to revive
Over the last decade, the scope of retail banking has widened. The retail
segment has secured a prominent portion of the loan portfolio of banks. Poor
credit demand and adverse asset quality experience in the corporate segment
has also led to higher focus on the retail segment.
Growth in mortgages remains strong. The auto financing market should pick up
towards the end of the fiscal. The CV segment has been beset with lack of
replacement demand for the past one and half years; a recovery is likely in
1HCY15.
Asset quality of the retail portfolio (excluding CV loans) remains impeccable.
Participated companies
HDFC Bank
ICICI Prudential Life
Insurance
IDFC
IndusInd Bank
Mahindra Finance
Pheonix ARC
Shriram Housing
Yes Bank
Digitization a key focus area; thrust on cross-selling and customer mining
Technological platform is key for the next leg of growth. Sourcing through online
platforms constitutes 10-15% of incremental customer additions. Focused
business model, strong liability franchise, and customer-friendly service are the
key determinants of success in retail banking.
Most banks are focusing on acquiring the ‘right’ retail clients, especially
professionals starting their career lifecycle and wealthy customers. Increasing
savings account float, cross-selling (3-4 products per customer), and other fee-
based businesses would be the key focus areas over the next five years.
Green shoots visible in economy; corporate book to pick up by end of FY15
The economy is showing signs of picking up. Sentiments have improved post-
elections; all departments within the government are working together to revive
demand.
However, corporate banking is still under pressure, with low credit growth. The
next couple of quarters would be challenging, post which loan growth should
pick up.
With reduced competition and opportunities provided by the RBI (infrastructure
bonds), the focus of mid-size private banks on project/infrastructure financing
should increase. Banks are looking at generating higher fees from this segment.
Corporate banking has become a commoditized product; focus is on providing
innovative service and solutions in addition to usual product offerings.
Alpesh Mehta
(Alpesh.Mehta@MotilalOswal.com); +91 22 3982 5415
Sunesh Khanna
(Sunesh.Khanna@MotilalOswal.com)/
Vallabh Kulkarni
(Vallabh.Kulkarni@MotilalOswal.com)
25 September 2014
Investors are advised to refer through disclosures made at the end of the Research Report.
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