Many people need help with Aadhaar for updates, Aadhaar status, or PVC card issues. You can get help by calling the toll-free number, using online help tools, or sending an email. Phone support has a self-service option and also live agents during working hours. You can also raise a complaint online if your request is stuck or rejected.

Main Helpline

Toll-free number: 1947
IVRS (self-service) works all days.
Live agents are available during set hours every day.

When to Call 1947

To know Aadhaar or update status
To check PVC card status or order help
To ask about enrolment, updates, or documents
To get steps for address, name, or date of birth correction
To report problems with OTP, biometrics, or centre issues

Tip: Keep your Aadhaar number or EID (from the slip) and your registered mobile handy.

How to Reach a Live Agent

Dial 1947 from any phone.
Choose your language from the menu.
Follow the voice steps.
Select the option to talk to an agent when offered.
Share your Aadhaar/EID and your issue in short points.

Note: If agent lines are busy, try again later. You can still use IVRS to get basic info.

Languages on the Helpline

Support is available in major Indian languages (for example Hindi, English, Telugu, Tamil, Kannada, Malayalam, Bengali, Assamese, Marathi, Gujarati, Punjabi, Odia). Pick your language at the start of the call.

What You Can Do on IVRS (No Agent Needed)

Check Aadhaar/enrolment update status
Get PVC card dispatch/status info
Receive key info by SMS
Get centre location details
Hear basic FAQs

Other Ways to Get Help

Email Support

Write to help@uidai.gov.in with your name, Aadhaar/EID (if safe to share), and a short note on the issue.
Add screenshots of errors if any.

Online Complaint (Grievance)

Use the myAadhaar portal’s complaint form to raise a ticket.
Keep your EID/Aadhaar, mobile number, and details of the problem ready.
You will get a reference number to track the status.

Chatbot

Try Aadhaar Mitra (the official chatbot) on the UIDAI site for common questions.

Regional Offices

For special cases, visit or write to the nearest UIDAI Regional Office with proof.

Before You Contact Support (Quick Checklist)

Keep your Aadhaar number or EID ready.
Use the registered mobile number for OTP.
Note the error message you see on screen or app.

If you visited a centre, keep the acknowledgement slip.

Frequently Asked Questions (FAQs)

What is the Aadhaar customer care number?

It is 1947. It is toll-free.

Are live agents available 24x7?

IVRS is 24x7. Live agent support is available daily during fixed hours.

Which number should I call from?

You can call from any phone. Keep your Aadhaar/EID and registered mobile ready.

What if I cannot connect to an agent?

Use IVRS to get basic info, or try again later. You can also email or file an online complaint.

Can I raise a complaint online?

Yes. Use the myAadhaar portal’s complaint form and keep your reference number safe.

Can I get help in my language?

Yes. The helpline supports many Indian languages. Choose your language at the start.

What details will support ask for?

Your name, Aadhaar or EID, and a short description of the issue. They may send an OTP.

Is email support useful?

Yes. Write to help@uidai.gov.in with details and screenshots. You will get a reply or further steps.

What if my update request was rejected?

Raise a complaint online or call 1947 and ask for the reason and the next steps.

Is there any fee for calling 1947?

No. It is a toll-free number.

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