When you apply for a new PAN card, make corrections, or have any other related queries, you might need to contact customer support. It's important to know which number to call. The two main agencies that issue PAN cards on behalf of the government are Protean (formerly NSDL e-Gov) and UTIITSL.1 They handle all application-related issues.

1. Protean (formerly NSDL) Customer Care

If your PAN application receipt mentions Protean or NSDL, you should contact them for support.

Phone Number:

+91-20-27218080 (This is a standard number, not toll-free).2

Timings:

7:00 AM to 11:00 PM (All days)

Email Support:

tininfo@nsdl.co.in

Best For:

Tracking the status of a new PAN card application.
Enquiring about a correction or change request.
Issues related to PAN card dispatch and delivery.
Problems faced during the online application process.

Mailing Address (Head Office):

Protean eGov Technologies Limited,

1st floor, Times Tower, Kamala Mills Compound,

Senapati Bapat Marg, Lower Parel,

Mumbai - 400 013.

2. UTIITSL Customer Care

If your PAN application receipt mentions UTIITSL, you need to contact their support team.

Phone Number:

+91-33-40802999 (This is a standard number, not toll-free).
(022) 67931300 / 1301 / 1302 / 1303 (For the Mumbai region, which includes Thane)

Timings:

9:00 AM to 8:00 PM (All days)

Email Support:

utiitsl.gsd@utiitsl.com3

Best For:

Checking the status of your PAN application submitted through UTIITSL.
Questions about updating details on your PAN card.
Enquiries about your application's delivery.
Guidance on filling the application form.

Mailing Address (Mumbai Regional Office - Relevant for Thane):

UTI Infrastructure Technology And Services Limited,

Plot No. 3, Sector 11, CBD Belapur,

Navi Mumbai - 400614.

3. Income Tax Department Helpline (Aayakar Sampark Kendra)

For general PAN-related issues not tied to a specific application, this is the best helpline to contact.

Phone Number (Toll-Free):

1800-180-1961
1800-419-0025

Timings:

Monday to Saturday: 8:00 AM to 8:00 PM

Email Support:

Contact them through the grievance section on the official e-Filing portal.

Best For:

Questions about PAN-Aadhaar linking.
Verifying if a PAN card is active or not.
General tax-related queries.
If your PAN has been marked as "deactivated."

Conclusion

To get help quickly, it's crucial to call the right helpline. For any issues related to a new application or corrections, always check your acknowledgment receipt first to see if you need to call Protean (NSDL) or UTIITSL. For all other general tax and PAN validity queries, the toll-free Income Tax Department helpline is your best resource. Before calling, make sure to keep your acknowledgment number (for new applications) or your PAN number ready to save time.

Frequently Asked Questions (FAQs)

Are the NSDL and UTIITSL numbers toll-free?

No, the numbers for Protean (NSDL) and UTIITSL are regular landline numbers and are not toll-free. Only the Income Tax Department's helpline (1800-180-1961) is toll-free.

How do I know whether I should call Protean (NSDL) or UTIITSL?

Look at the top of your PAN application acknowledgment receipt. It will clearly state the name and logo of the agency (Protean/NSDL or UTIITSL) that is processing your application.

What information should I keep ready before calling customer care?

If it's for a new application, keep your 15-digit acknowledgment number handy. For existing PAN queries, have your PAN number, full name, and date of birth ready.

Can I track my PAN card delivery by calling these numbers?

Yes, once your PAN is dispatched, you can call them to get the courier or Speed Post tracking number (consignment number).

Is there a special customer care number for Thane?

There is no special number just for Thane. You should use the all-India numbers. For UTIITSL, the Mumbai regional number is the closest helpline for residents of Thane.

What if I can't get through on the phone?

If the phone lines are busy, sending an email is a great alternative. Email support is effective and provides a written record of your conversation.

I forgot my PAN number. Can customer care tell me what it is?

They may be able to help after a strict verification process where they will ask for your full name, father's name, date of birth, and address.

Can the helpline help me fill out my application form?

Yes, they can guide you on how to fill out the form and what documents are required for your specific situation.

The IT department says my PAN is inactive. Who should I call?

For an inactive PAN, you should first call the toll-free Income Tax Department helpline to understand the reason. They will guide you on the next steps.

How long does it usually take to get a response via email?

You can typically expect a response to your email query within 24 to 48 working hours.

/content/mofsl-website-adobe/fragments/pf-disclaimer