PAN Card Customer Care Number - NSDL/UTI Helpline Toll-free
When you apply for a new PAN card, make corrections, or have any other related queries, you might need to contact customer support. It's important to know which number to call. The two main agencies that issue PAN cards on behalf of the government are Protean (formerly NSDL e-Gov) and UTIITSL.1 They handle all application-related issues.
1. Protean (formerly NSDL) Customer Care
If your PAN application receipt mentions Protean or NSDL, you should contact them for support.
Phone Number:
+91-20-27218080 (This is a standard number, not toll-free).2
Timings:
7:00 AM to 11:00 PM (All days)
Email Support:
tininfo@nsdl.co.in
Best For:
Enquiring about a correction or change request.
Issues related to PAN card dispatch and delivery.
Problems faced during the online application process.
Mailing Address (Head Office):
Protean eGov Technologies Limited,
1st floor, Times Tower, Kamala Mills Compound,
Senapati Bapat Marg, Lower Parel,
Mumbai - 400 013.
2. UTIITSL Customer Care
If your PAN application receipt mentions UTIITSL, you need to contact their support team.
Phone Number:
+91-33-40802999 (This is a standard number, not toll-free).
(022) 67931300 / 1301 / 1302 / 1303 (For the Mumbai region, which includes Thane)
Timings:
9:00 AM to 8:00 PM (All days)
Email Support:
utiitsl.gsd@utiitsl.com3
Best For:
Checking the status of your PAN application submitted through UTIITSL.
Questions about updating details on your PAN card.
Enquiries about your application's delivery.
Guidance on filling the application form.
Mailing Address (Mumbai Regional Office - Relevant for Thane):
UTI Infrastructure Technology And Services Limited,
Plot No. 3, Sector 11, CBD Belapur,
Navi Mumbai - 400614.
3. Income Tax Department Helpline (Aayakar Sampark Kendra)
For general PAN-related issues not tied to a specific application, this is the best helpline to contact.
Phone Number (Toll-Free):
1800-180-1961
1800-419-0025
Timings:
Monday to Saturday: 8:00 AM to 8:00 PM
Email Support:
Contact them through the grievance section on the official e-Filing portal.
Best For:
Questions about PAN-Aadhaar linking.
Verifying if a PAN card is active or not.
General tax-related queries.
If your PAN has been marked as "deactivated."
Conclusion
To get help quickly, it's crucial to call the right helpline. For any issues related to a new application or corrections, always check your acknowledgment receipt first to see if you need to call Protean (NSDL) or UTIITSL. For all other general tax and PAN validity queries, the toll-free Income Tax Department helpline is your best resource. Before calling, make sure to keep your acknowledgment number (for new applications) or your PAN number ready to save time.