How do I know whether to use the Protean (NSDL) or UTIITSL portal?

Your application acknowledgment receipt will clearly mention the name of the service provider (Protean/NSDL or UTIITSL) at the top. You must use the corresponding portal.

I lost my acknowledgment number. How can I track my PAN?

It is very difficult to track your PAN without the acknowledgment number. You should contact the customer support of Protean or UTIITSL with your personal details (Name, DOB, Father's Name) to try and retrieve your application status.

Can I track my PAN status using only my name and Date of Birth?

No, for security reasons, you cannot track your application status using only your name and DOB. The acknowledgment/coupon number is mandatory.

My status shows an "Objection". What should I do?

You should check the email you provided in your application form. The service provider will have sent a detailed email explaining the specific objection and the steps required to clear it.

How long does it take for the status to be available online after applying?

Typically, it takes about 24 to 48 hours for the application status to be updated and become visible on the tracking portals.

The status shows "dispatched" but I haven't received my card. What's next?

Use the consignment/airway bill number provided in the status to track the shipment on the India Post or relevant courier's website. If it has been more than 10-15 days, you should contact the service provider's customer care.

What is the difference between an "Acknowledgment Number" and a "Coupon Number"?

They serve the exact same purpose. Protean (NSDL) refers to the 15-digit tracking ID as the "Acknowledgment Number," while UTIITSL calls it the "Application Coupon Number."

Is the PAN tracking service free?

Yes, tracking your PAN application status online is completely free of charge on both official portals.

Will I be notified when my PAN is dispatched?

Yes, you will generally receive an SMS and/or an email notification on your registered mobile number and email ID once the physical PAN card is dispatched.

How long does the entire process take, from application to receiving the PAN card?

Under normal circumstances in Thane, Maharashtra, and across India, the entire process takes about 2 to 3 weeks. You will receive the e-PAN on your email within a few days of allotment, while the physical card takes longer to arrive by post.