For every employee covered under the EPF scheme, the Universal Account Number (UAN) is central to managing their EPF account, claims, KYC, transfers and other services. If you face issues, whether activation problems, KYC not updated, passbook not visible or multiple UANs , it’s important to know how to reach the helpdesk of the Employees’ Provident Fund Organisation (EPFO).

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What is the UAN Helpdesk and why you may need it

The UAN helpdesk is a dedicated support service by EPFO for employees regarding their UAN and EPF account.

It exists because:

You may have issues such as multiple UANs, UAN not activated, KYC details not updated, OTP not working, passbook missing or incorrect data.
You may need guidance on how to operate UAN portal, link bank account/PAN/Aadhaar, initiate PF transfer or withdrawal.
It helps answer technical queries, portal errors, login problems, or general PF questions.

By contacting the helpdesk you can, for example:

Get your UAN activated or retrieve UAN if forgotten.
Check why your EPF passbook is blank or contributions not reflecting.
Request assistance in linking KYC (bank, Aadhaar, PAN) to your UAN so that you can withdraw or transfer smoothly.
Clarify claim process or status of your EPF/EPS/EDLI benefits.

How to contact the UAN/EPF Helpdesk, Primary Contact Details

1. Toll-Free Number for UAN queries

Call 1800 11 8005 (toll-free) between 09:15 AM and 05:45 PM, every day including weekends (except gazetted holidays).
This number is specifically for UAN and KYC related issues.

2. Multilingual Toll-Free Helpline for EPF/Pension/EDLI

Call 14470 (toll-free) between 07:00 AM and 09:00 PM everyday.
You can raise queries related to PF claim, passbook, service issues, or general EPFO support.

3. Missed-Call Facility

You can give a missed call to 99660 44425 from your registered mobile number (linked with UAN) to get last month’s contribution details and balance.
Preconditions: your mobile must be registered with UAN, and one KYC detail (bank account/Aadhaar/PAN) must be seeded.

4. Email Support

For employees, you can write to: employeefeedback@epfindia.gov.in for UAN/employee issues.
For employer queries there is a separate email (employerfeedback@epfindia.gov.in).

5. Regional Office Helplines

If your issue is regional (office-specific, branch related), you can contact the helpline numbers of your EPFO regional office (RO). A PDF list is available with telephone numbers of all ROs.

What kinds of issues can the helpdesk solve?

Here are typical problems for which you can call or write to the helpdesk:

My UAN is not yet activated / I forgot my UAN.
I am shown multiple UANs — how to merge.
My KYC (bank account / Aadhaar / PAN) is not updated, so I cannot file claim.
My passbook is blank or contributions are not shown.
I cannot login to UAN portal / OTP not received.
I changed my mobile number but it’s not updated.
I need guidance on claim status, withdrawal, transfer form.
I want to know the status of my PF transfer (Form 13/10C/19 etc).
I want to lodge a formal grievance if I am dissatisfied.

The helpdesk may guide you, help verify your issue, direct to the right portal/branch, or escalate via EPFiGMS (grievance system) if needed.

How to Prepare Before You Contact the Helpdesk

To make the interaction smoother and faster, it’s good to have these ready:

Your UAN and member ID (PF Account Number).
Registered mobile number and email ID.
Bank account number, IFSC code, Aadhaar/PAN details as applicable.
Details of your problem (error message, date, portal screenshot if any).
For missed-call facility: ensure mobile is registered with UAN and one KYC seeded.
If calling from abroad or outside India, have an alternate contact option or email.
When writing email, mention UAN, name, issue and preferred callback time.

Having all relevant details ready will reduce hold time and help the helpdesk officer assist you better.

What to Expect When You Contact

Dial the number (1800118005 or 14470) from your registered mobile. The IVR may ask you to select service (UAN/KYC, claim, passbook).
Explain your issue clearly: mention UAN, what you tried, what error you face.
The helpdesk may verify your identity via OTP or security questions (mobile/Aadhaar linkage).
They may update your request, or advise you to raise a complaint in EPFiGMS.
If your problem is resolved, you may receive an SMS/email confirmation.
Keep the reference number if given, useful if you escalate.
If the waiting time is long, you can logout and try later or contact via email.

When Escalation Is Needed

If your query is not resolved within 15 days, you may escalate by:

Lodging a formal grievance on the EPFiGMS portal: https://epfigms.gov.in.
Sending an email to rc.csd@epfindia.gov.in with your reference number and issue.
Contacting the Nodal Officer of your regional office (details in the PDF list).

Good Practices & Tips

Keep your mobile number updated in UAN to receive OTP and SMS alerts.
Seed your bank and Aadhaar early so your passbook shows correct details and you can avail missed-call facility.
Avoid third-party promises: Many agents promise instant PF withdrawal. Use official portals or helpdesk only.
Log issues immediately: If you join new job and your UAN is not activated, call helpdesk early rather than waiting.
Use the UMANG/EPF member portal: Many issues can be resolved online without calling.
During high traffic (month end, claim deadline) expect longer waits; plan accordingly.
Be polite and note the name of the helpdesk officer and reference number for future follow-up.

Summary

The EPF UAN helpdesk exists so that employees like you can get support with UAN activation, KYC linking, PF passbook issues, claims, transfers and more. The primary contact numbers are 1800 11 8005 (UAN/KYC) and 14470 (PF/Pension/EDLI). You can also use the missed-call facility 99660 44425, or email employeefeedback@epfindia.gov.in. Having your UAN, mobile, bank/Aadhaar details ready and explaining the issue clearly helps you get faster support. If the first level doesn’t resolve your issue, you can escalate via EPFiGMS. Remember, good preparation + correct channel = smoother resolution.

Frequently Asked Questions (FAQs)

What is the EPF UAN helpdesk number?

The toll-free number for UAN/KYC issues is 1800 11 8005 (09:15 AM – 05:45 PM).

What is the general EPF helpline for claims and pension?

The multilingual helpline is 14470, available between 07:00 AM and 09:00 PM.

Can I check my PF balance via missed call?

Yes, if your UAN is activated, mobile registered and any one KYC seeded, you can give missed call to 99660 44425 to get last contribution and balance details.

What should I mention when I call the helpdesk?

Provide your UAN, registered mobile number, member ID, and clearly describe the issue (e.g., UAN not activated, passbook blank, KYC error).

What is the email address for employee queries?

For employees: employeefeedback@epfindia.gov.in.

If helpdesk does not resolve, what next?

You can lodge a grievance via the EPFiGMS portal https://epfigms.gov.in or email rc.csd@epfindia.gov.in with your reference number.

Is the UAN helpdesk available on weekends or holidays?

The UAN number states it works on all "seven days" excluding gazetted holidays.

Can I change my mobile number via the helpdesk?

Yes, you may call or write but often you must update via the UAN portal under “Manage -> Contact Details”. Helpdesk can guide you.

Are helpdesk services available in multiple languages?

Yes, the multilingual helpline 14470 supports multiple Indian languages.

Is there a fee for using the toll-free helpdesk?

No, both 1800118005 and 14470 are toll-free numbers. You may incur normal mobile/telecom charges only if on non‐toll benefit line (but mostly toll free).

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