Income Tax Customer Care Number & Helpline
India’s Income Tax Department provides multiple customer care helplines and email support channels to assist taxpayers with queries on tax filing, refund status, PAN/TAN issues, TDS matters, and other income tax-related concerns. These services are available through toll-free numbers, regional offices, and dedicated email addresses to help individuals and businesses resolve issues efficiently without visiting offices in person. Contact details cover general e-filing support, processing problems, TDS information, and specific portals like TRACES and the Taxpayer Information Summary. Always use the official contact details listed on the Income Tax Department’s website or trusted government sources to avoid scams.
Income Tax Toll-Free Helpline Numbers
Here are the primary toll-free and helpline numbers for reaching the Income Tax Department support teams:
E-Filing and Processing Support
- 1800 103 0025 – Assistance with income tax e-filing, processing of ITRs, intimations and refunds.
- 1800 419 0025 – Alternate e-filing support number.
- +91-80-46122000 – Non-toll support desk for e-filing queries.
- +91-80-61464700 – Another e-filing support phone line.
PAN & TAN Queries - +91-20-27218080 – Tax Information Network (NSDL) for PAN/TAN application and updates.
TDS & TRACES Related Queries - 1800 103 0344 – TRACES helpline (Form 16, Form 26AS, TDS issues).
- +91-120-4814600 – Alternate TRACES support.
Compliance and Reporting - 1800 103 4215 – Queries related to AIS/TIS and reporting portals.
Taxpayer Demand Support - 1800 309 0130 – Toll-free helpdesk for demand product queries.
- +91-821-6671200 / +91-821-7151515 – Additional demand centre contacts.
These numbers generally operate Monday to Friday, and hours may differ by service (often between 08:00 AM and 08:00 PM).
Official Email IDs for Income Tax Support
Below are official email contacts where taxpayers can send questions or requests:
Purpose
Email ID
General e-filing help and issues
efilingwebmanager@incometax.gov.in
Income tax return (ITR) queries
ITR.helpdesk@incometax.gov.in
TDS / TRACES related questions
contactus@tdscpc.gov.in
Tax audit and compliance reports
TAR.helpdesk@incometax.gov.in
e-Pay tax services
epay.helpdesk@incometax.gov.in
Taxpayer demand facilitation
taxdemand@cpc.incometax.gov.in
General departmental / website support
helpdesk@incometax.gov.in
When sending emails, include clear details of your query, PAN, contact info and relevant documents to help the support team respond faster.
When to Use Each Contact
E-Filing Numbers and Emails
Use these when you have issues logging in, filing returns (ITR forms), responding to notices, or checking refund status.
PAN / TAN Helpline
Questions about new PAN issuance, corrections, linking Aadhaar with PAN or applying for a TAN are handled by the Tax Information Network (NSDL) contact.
TDS / TRACES Support
If you need help with TDS certificates (Form 16/16A), tax credits (Form 26AS), or issues related to TDS statements, contact the TRACES helpdesk.
Taxpayer Demand & Compliance
For resolving outstanding demands or clarifications on notices, the Taxpayer Demand Facilitation Centre helpline and email help.
Tips for Contacting Income Tax Support
- Use official portals and numbers only. Avoid unsolicited calls or emails from fraudulent contacts that may ask for sensitive information.
- Keep your PAN and details ready when calling, as support staff will verify identity.
- Emails typically take longer to get responses, so use them for detailed or document-heavy queries.
- For urgent filing issues during peak seasons, use toll-free numbers first.
Conclusion
The Income Tax Department of India offers a structured network of toll-free helplines and official email IDs to assist taxpayers on issues ranging from e-filing and refunds to PAN/TAN updates and TDS queries. Knowing which number or email to use helps resolve tax questions efficiently without visiting tax offices. Always ensure that you use contacts from official government sources to avoid scams and protect your personal tax information.